---
id: TS-3
title: Report an Issue
group: Help
summary: Tell the people who make Showcaser about a problem or an idea, from the app or the website
keywords: [report, issue, bug, problem, idea, feature, question, support, help, feedback, diagnostics, screenshot]
---

Found something that doesn't work, or want something Showcaser doesn't do yet? Tell us. A report goes privately to the people who make the app.

## From the app

**Report an Issue** is the last row of the list (the sidebar's foot on the iPad and Mac), the same on the iPhone, iPad and Mac. On the Mac it is also **Help → Report an Issue…** in the menus.

- Choose **Bug** or **Feature**, give it a short title, and say what happened or what you'd like.
- **Your name and email** are optional. Leave both blank to report anonymously; fill them in only if you'd like a reply.
- **A screenshot** is optional: tap or click to choose one, or on the Mac drag an image onto the page.
- **Attach diagnostics** adds the app's version, your device's model and system, and recent events and timings, with anything sensitive masked. **Preview** shows exactly what would be sent. Turn it off to send only what you wrote.
- A short check proves you're a person, then **Send**.

The report also names the open showcase by its id, so we can find its site. It never carries your key, your listings, their private fields or your photos.

## From the website

On a device without the app, **showcaser.app/support** has the same form: choose **Problem** or **Idea or question**, and say where it happened. It sends what you write, the page's address and your browser's name and language.

## Diagnostics on their own

**Diagnostics**, beside Report an Issue, has two tabs, on every device. **Health Check** (on the Mac, **⇧⌘D** opens it in a window of its own) shows the same health report the attachment would: the app, your device, the open showcase (whether it loaded, how many listings, its address) and which showcases have their key on this device. It never shows a key. Nothing on it leaves the device unless you copy it or attach it to a report. **Network Monitor** lists the app's requests to the host: when, which address, how long, how big and the answer, never a key or a signature.

## A question about a showcase you visited

That goes to its owner, not to us: their phone, email and address are on every page of their site.